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Impartiality

In compliance with the ISO 17021:2015 standard and professional ethics, the principles of impartiality, independence, and integrity are upheld through the implementation of the following:

  • Identifying potential risks, particularly those with a high Risk Priority Number (RPN).
  • Refraining from providing consultancy services in the field of management systems, as well as identifying auditors who also engage in consultancy activities and excluding them from audits of organizations they have advised.
  • Avoiding any undue influence from financial, emotional, or coercive pressures (such as fear or threats) that may compromise independence and impartiality.
  • Ensuring that the audit and certification processes are not influenced by external parties or organizations, including ad-hoc requests.
  • Maintaining a minimum two-year gap between the termination of an auditor’s collaboration with an audited organization (as a consultant, employee, etc.) and their participation in its audits, if applicable.
  • Obtaining impartiality and confidentiality commitments from all auditors, administrative staff, and contractors.
  • Avoiding a commercial perspective in audit and certification activities.
  • Identifying any conflicts of interest that may affect audit impartiality.
  • Providing training to all auditors and staff on impartiality and confidentiality through training courses, periodic calibration meetings, briefing notes, and awareness-building initiatives.
  • Implementing necessary corrective actions if any factors compromising impartiality are observed, with consideration of root causes.
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